At Kikki & Co, we aim to provide every client with a premium and seamless experience. Please review our policies before booking.

APPOINTMENTS AND DEPOSITS

All bookings must be made through our official system or directly with the salon. Deposits are required only for services above R500 and will be applied to your final total. Clients with 3 no-shows must pay the full service amount upfront. 

LATE ARRIVALS

Arriving more than 15 minutes late may result in rescheduling or a modified service. Deposits may be forfeited if we cannot accommodate the delay.

CANCELLATIONS & RESCHEDULING

Please provide at least 48 hours’ notice. Cancellations within 48 hours or no-shows may forfeit deposits and require upfront payment for future bookings.

GUESTS & CHILDREN

Children are welcome but must be supervised at all times. Guardians of disruptive children may be asked to leave. Clients are responsible for any damage to salon property.

PHONE USE & PHOTOGRAPHY

Photos are welcome but must not include other clients or staff without consent. Phone calls should be brief or taken outside to maintain a calm environment. We may take photos/videos for Kikki & Co marketing; let us know if you prefer not to appear.